Privacy Policy

Last updated: June 16, 2026

S&G Discount Outlet, Inc., doing business as S&G Carpet and More ("S&G," "we," "our," or "us"), respects your privacy. This Privacy Policy explains what information we collect when you book a free in-home flooring estimate or otherwise interact with us, how we use that information, and the choices you have. By using our booking form at scheduler.sgcarpetnwa.com or our website at www.sgcarpetnwa.com, you agree to the practices described here.

1. Information we collect

When you book an in-home estimate we collect the information you provide on the form:

• First and last name
• Mobile or other phone number
• Email address (optional)
• Service address (the address where we will perform the measurement)
• Date and time you select for the appointment
• Any free-text notes you choose to share about your project
• Your communication preferences (whether you have opted into transactional SMS messages and/or marketing SMS messages)

We also automatically collect technical information when you submit the form, including your IP address, the date and time of the submission, and your browser's user-agent string. This information is recorded specifically to demonstrate that you affirmatively opted into any SMS communications you agreed to receive (carrier compliance requirement).

2. How we use your information

We use the information we collect to:

• Confirm and schedule your free in-home flooring estimate
• Route the appointment to the appropriate estimator and store
• Send you appointment confirmations, reminders, and any necessary updates if your appointment needs to change
• Contact you after your appointment, if you have explicitly opted in, with follow-up questions or promotional offers
• Maintain records of the communications consent you provided, as required by federal and state law and by mobile carrier policies
• Operate, secure, and improve our scheduling system

3. SMS messaging program

S&G Carpet and More operates an SMS program through Twilio. We send two distinct categories of text messages, and we collect separate consent for each:

• Transactional messages — appointment confirmations, reminders, and updates directly related to a specific appointment you have booked. You may receive up to 5 messages per appointment.
• Marketing messages — optional promotional offers, seasonal sales, and follow-ups after your appointment. Message frequency may vary; typically no more than 4 messages per month.

Message and data rates may apply. You can opt out of either category at any time by replying STOP to any text message you receive from us. Reply HELP for help. You can also email privacy@sgcarpet.com to request that we stop texting you. Opt-out requests are honored within one business day, and we will send a single final message confirming the opt-out.

We do not share, sell, or rent your mobile phone number, your SMS opt-in status, or any information collected as part of the SMS opt-in process with any third party for their marketing or promotional use. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. The only sharing of opt-in data is with the carriers and service providers (such as Twilio) required to deliver the messages you have requested.

4. How we share information

We share your information only as needed to run our business:

• Service providers. We use vendors who help us operate the scheduling system — for example, Twilio (text messaging), Microsoft Azure (calendar and email), SiteGround (web hosting), and Google Maps (address autocomplete and routing). These providers process your information solely on our behalf and are contractually required to protect it.
• Our team. Your appointment details are shared internally with the estimator assigned to your visit, the store manager responsible for your region, and authorized administrators of the scheduling system.
• Legal compliance. We may disclose information if required to do so by law, subpoena, court order, or to protect the rights, property, or safety of S&G, our customers, or others.

We do not sell your personal information, and we do not share it with third parties for those parties' own marketing purposes.

5. How long we keep your information

We retain booking records, contact information, and consent records for as long as reasonably necessary to provide our services, comply with our legal and recordkeeping obligations (including SMS consent audit requirements), resolve disputes, and enforce our agreements. Records of SMS consent and opt-outs are retained for at least four (4) years after the last interaction, consistent with telecommunications industry guidance.

6. How we protect your information

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect, including encrypted connections (HTTPS) for all data submitted through our booking form, access controls on our scheduling system, and restricted access to customer records. No system is perfectly secure, however, and we cannot guarantee absolute security.

7. Your choices

• SMS opt-out. Reply STOP to any text message, or email privacy@sgcarpet.com.
• Email opt-out. Reply to any email from us and ask to be removed, or email privacy@sgcarpet.com. Transactional emails directly tied to a booked appointment cannot be turned off without cancelling the appointment.
• Cancel or reschedule an appointment. Use the management link in your confirmation email or text, or call us at (916) 999-5043.

8. California residents (CCPA / CPRA)

If you are a California resident, you have the right to know what personal information we have collected about you, to request a copy or deletion of that information, to correct inaccurate information, and to limit certain uses of sensitive personal information. You also have the right not to be discriminated against for exercising any of these rights. To submit a request, email privacy@sgcarpet.com or call (916) 999-5043. We will verify your identity before responding to any request.

We do not sell personal information and we do not share it with third parties for cross-context behavioral advertising.

9. Children

Our services are intended for adults arranging in-home flooring estimates. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us information, contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated by a notice on this page and, where appropriate, by additional notice (such as an email).

11. Contact us

S&G Discount Outlet, Inc.
d/b/a S&G Carpet and More
6010 Stanford Ranch Rd
Rocklin, CA 95765
Phone: (916) 999-5043
Privacy email: privacy@sgcarpet.com