Terms & Conditions
Last updated: June 16, 2026
These Terms & Conditions ("Terms") govern your use of the booking and scheduling services provided by S&G Discount Outlet, Inc., doing business as S&G Carpet and More ("S&G," "we," "our," or "us"), including the booking form at scheduler.sgcarpetnwa.com and any related text-message, email, or telephone communications. By submitting the booking form or otherwise using our scheduling services, you agree to these Terms. If you do not agree, please do not use our booking system.
1. The booking service
Our booking system lets you request a free in-home flooring estimate at a date and time you choose. Submitting the form does not guarantee a particular estimator or a fixed appointment time — if a conflict arises (estimator unavailability, weather, routing issues), we will contact you to reschedule. Your appointment slot is confirmed when you receive a confirmation message and a confirmation number.
2. Free, no-obligation estimate
The in-home measurement and estimate is provided free of charge and with no obligation to purchase. Any subsequent sale, installation, or service will be governed by a separate agreement between you and S&G Carpet and More.
3. Your responsibilities
You agree to:
- Provide accurate name, phone, email, and service-address information at the time of booking;
- Be present (or arrange for an authorized adult to be present) at the service address during the appointment window;
- Provide reasonable access to the rooms or areas being measured;
- Notify us as soon as reasonably possible if you need to cancel or reschedule.
4. SMS messaging program terms
By checking the "I agree to receive transactional text messages…" box on the booking form, you expressly consent to receive text messages from S&G Carpet and More related to your booked appointment, including confirmations, reminders, and updates. You may receive up to 5 messages per appointment. Message frequency depends on the status of your appointment.
By separately checking the "I agree to receive marketing text messages…" box, you expressly consent to receive promotional text messages from S&G Carpet and More, including special offers, sales announcements, and post-appointment follow-ups. Message frequency may vary; typically you will receive no more than 4 marketing messages per month.
Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
How to opt out: Text STOP to any message from us to stop receiving further texts. You will receive one final message confirming the opt-out. To resume texts, reply START. For help, reply HELP or email privacy@sgcarpet.com.
You may opt out of marketing messages without opting out of transactional appointment messages, and vice versa, by emailing privacy@sgcarpet.com with the category you want to leave.
Consent is not a condition of any purchase. If you choose not to opt into either SMS category, your booking will still be processed — we'll communicate with you by email and phone instead. We do not share, sell, or rent your mobile number or your opt-in status with any third party for their marketing or promotional purposes.
5. Cancellation and rescheduling
You may cancel or reschedule your appointment at any time using the management link included in your confirmation email or text, or by calling us at (916) 999-5043. We ask for as much notice as possible so we can offer the slot to another customer. Same-day bookings are subject to availability and the cutoff rules displayed in the booking form.
6. Service area and routing
We serve customers within our published service area, defined by ZIP code and proximity to our retail locations. If your service address is outside our standard service area we may still try to accommodate you but cannot guarantee an estimator will be available. Routing assignments are made automatically based on ZIP code and distance from the nearest store.
7. Privacy
Our use of your information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
8. Acceptable use
You agree not to:
- Submit false, misleading, or fraudulent booking requests;
- Use the booking system to harass, threaten, or impersonate any person;
- Attempt to interfere with, probe, or test the security of the scheduling system or its underlying infrastructure;
- Use the system in violation of any applicable law, regulation, or carrier policy.
We may decline, cancel, or revoke any booking that we reasonably believe violates these Terms.
9. No warranty
The booking and scheduling service is provided "as is" and "as available," without warranties of any kind, express or implied, to the maximum extent permitted by law. We do not warrant that the service will be uninterrupted, error-free, or that any particular appointment slot will remain available between the time you select it and the time you submit the form.
10. Limitation of liability
To the maximum extent permitted by law, S&G Discount Outlet, Inc. and its affiliates, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the booking service. Our total aggregate liability arising out of or related to these Terms or the booking service will not exceed one hundred U.S. dollars (US $100).
11. Governing law and venue
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these Terms or the booking service will be brought in a state or federal court located in Placer County, California, and you consent to the personal jurisdiction of those courts.
12. Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the booking service after we publish updated Terms means you accept the changes.
13. Contact us
S&G Discount Outlet, Inc.
d/b/a S&G Carpet and More
6010 Stanford Ranch Rd
Rocklin, CA 95765
Phone: (916) 999-5043
Privacy / opt-out email: privacy@sgcarpet.com